Shipping Policy

Effective date: August 2, 2026

1. Where We Ship

We ship from Laredo, Texas to destinations across the United States. We do not currently ship internationally.

Physical addresses only — no P.O. boxes: We ship exclusively with FedEx and UPS, which do not deliver to P.O. boxes. For this reason, we can only ship to a valid physical street address. Orders entered with a P.O. box cannot be processed, and may be delayed or cancelled until a deliverable street address is provided.

2. Carriers & Rates

We ship via trusted national carriers. Live, real-time shipping rates for your address are calculated and shown at checkout based on the actual weight and dimensions of your order. Available carriers and service levels are shown at checkout.

The shipping amount shown at checkout is based on the live carrier rate for your address and packages and includes the payment-processing and tax-calculation costs for that shipment; we do not add a handling fee or flat-rate padding.

Shipping is calculated per case. Each case ships as its own package with its own tracking number, so shipping for a multi-case order adds up as case 1 + case 2 + case 3, and so on. The full total is shown at checkout before you pay.

Large and bulk orders: Our standard carrier rates and per-case parcel shipping are designed for typical order sizes. For high-volume orders — for example, orders above a few hundred cases — freight (LTL / pallet) shipping is usually more economical, and we may fulfill such orders by freight instead of parcel. A very large parcel order may occasionally need to be placed as two or more separate orders. If your order is too large to go out as one, it's easy to fix: simply place it as two or more smaller orders, or email us at [email protected] and we'll gladly help you arrange it or prepare a custom freight quote — either way, per-case pricing works the same, so splitting doesn't cost you more per case. If we ever need to split an order after it's placed, we'll reach out to you first. If you know you'll need a large quantity, feel free to reach out before ordering and we'll make it easy. We reserve the right to limit the quantity per order, to require freight shipping for high-volume orders, or to arrange large orders separately.

3. Processing & Delivery Times

Orders are typically processed within a few business days after payment is completed. Transit time depends on the carrier, the service level selected at checkout, and the destination. All processing and delivery times are estimates only and are not guaranteed.

Shipping time commitment: If we cannot ship your order within the time indicated at checkout — or, if no time is stated, within 30 days after we receive your properly completed order (for card payments, when your payment is authorized at checkout) — we will notify you, give you the choice to consent to the delay or to cancel your order, and promptly refund everything you paid for merchandise we do not ship, including any shipping charges you paid for it.

4. Tracking

Once your order ships, you'll receive an email with tracking number(s) so you can follow your shipment.

5. Correct Address

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by an incorrect or incomplete address. Packages returned to us as undeliverable due to an address error may incur reshipment costs.

6. Regulated & Hazardous Materials

Certain chemical products are regulated for transport. For these items, shipping options may be limited (for example, ground service only), certain carriers or destinations may be unavailable, and additional handling fees may apply. We reserve the right to select or restrict the carrier and service level for regulated products, or to cancel and refund an order we cannot lawfully or safely ship.

7. Damaged or Lost Shipments

If your order arrives damaged, report it within 48 hours of delivery per our Return & Refund Policy (include a photo of the product with the shipping label). For shipments lost in transit, contact us and we will assist with the carrier claim.

8. Risk of Loss

Title and risk of loss pass to you upon our delivery of the products to the carrier. For consumer purchases, where applicable law keeps the risk of loss with us until you receive the product, that law controls. We will nonetheless assist with damage/loss claims as described above.