Return & Refund Policy

Effective date: August 2, 2026

We want you to receive exactly what you ordered, in good condition. Please review this policy carefully.

1. All Sales Are Final (with exceptions)

Once payment is captured, an order is final. We do NOT accept returns or issue refunds for change of mind, no-longer-needed items, or items ordered by mistake. The only exceptions are defective or incorrect items, and items damaged in transit, as described below.

2. Defective, Incorrect, or Damaged Items

If you receive a product that is defective, is not what you ordered, or arrived damaged, please report it promptly by emailing [email protected]. For visible transit damage, or an incorrect or missing item, you must report it within 48 hours of delivery so we can file any carrier claim in time. For a defect that was not apparent on delivery (a latent defect), report it within a reasonable time after you discover it.

Your report must include a clear photo of the product WITH the shipping label attached, so we can verify it is the item from that order. Reports of visible damage or shortages made after 48 hours, or reports without the required photo, may not be eligible.

3. Resolution: Replacement

For a verified defective or incorrect item, we will provide a replacement of the correct product. Refunds are not issued for these cases; the resolution is a replacement. If a replacement is unavailable, we will issue a refund or store credit for the affected item, at our discretion. Replacement (or, where a replacement is unavailable, a refund or store credit) is your exclusive remedy for a defective or incorrect item, except for any remedy that cannot be limited under applicable law, including claims for personal injury caused by a defective product.

4. Return Shipping

When the issue is our fault (we shipped the wrong item, a defective item, or the item arrived damaged), Garflo Supply covers the return shipping cost. We will provide instructions and, where applicable, a prepaid label.

5. Cancelling an Order

Orders are processed very quickly. To request a cancellation, contact us immediately at [email protected]. We can only cancel (and refund/release payment) if the order has NOT yet entered preparation or shipping. Once processed and shipped, an order cannot be cancelled and this Return & Refund Policy applies.

6. Refunds When Applicable

If a refund is ever due (for example, a paid order we cancel before shipment), it is issued to your original payment method. If your card was only authorized (funds held) and not charged, the hold is released and no charge is taken; released holds may take a few business days to clear your statement. Actual refunds typically take a few business days to appear, depending on your bank.

7. How to Reach Us

Email [email protected] with your order number and the required photo. We'll respond and make it right for eligible cases.